Privacy Policy

Last Updated: October 25, 2025

Welcome to Infintera Solutions.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By accessing or using our site, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect the following types of information to provide you with better service and support:

a. Personal Information

When you request a quote, sign up, or purchase a service, we may collect:

• Full Name

• Email Address

• Phone Number

• Billing Address

• Payment Information

• Account Login Credentials

b. Non-Personal Information

We also collect:

• Browser type and version

• Device information (desktop, mobile, tablet)

• IP address and general location data

• Website usage data (pages visited, time spent, click behavior)

c. Service Usage Information

If you subscribe to our Internet, TV, Home Phone, Mobility, Security, or Utility services, we may collect limited account and usage details to ensure proper service delivery and support.

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2. How We Use Your Information

We use your information to:

• Provide, manage, and improve our Internet, TV, Home Phone, Security, and Energy services

• Process payments and manage billing

• Respond to customer inquiries and provide technical support

• Send important updates, offers, and service notifications

• Improve our website functionality and customer experience

• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

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3. Sharing of Information

We may share information only with:

• Trusted Service Partners who assist in delivering our services (e.g., network, utility, and mobility providers)

• Payment Processors to securely handle transactions

• Legal Authorities if required by law or to protect our rights and customers

All third-party partners are required to maintain the confidentiality and security of your information.

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4. Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

These include:

• Encrypted data transmission (SSL/TLS)

• Secure payment gateways

• Restricted access to customer data

• Regular system monitoring and updates

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5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences

• Analyze site traffic and usage patterns

• Personalize content and improve performance

You can modify your browser settings to refuse cookies, but some site features may not function properly.

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6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information

• Withdraw consent for data processing

• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

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7. Data Retention

We retain your information only as long as necessary to:

• Provide our services

• Fulfill legal, tax, or accounting requirements

• Resolve disputes and enforce agreements

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8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any information.

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9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will promptly delete it.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please check periodically to stay informed.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

📧 Email: info@infintera.com
🌐 Website: www.infintera.com
📍 Address: 1417 Avon Drive, ON
Mississauga, Ontario L5N 7Z2
Canada